Refund policy

Return delays and conditions

We offer a 2 months return policy. If the product(s) the customer want to return is in a new resell-able condition, we'll take it back.

We'll just need the customer to provide us with the original order number. So be sure to have it in hand when returning it in person or to include it in the box when shipping it back.

Shipping fees for returns are assumed by the customer except if the return is due to a mistake on our side.
If we made a mistake, we'll provide the customer with a return label to send it back. As soon as we receive the product(s) back, we'll carry out the refund.

Shipping fees are not considered as a product, as such, a re-stocking fee of 15$ will be deducted from the original order for any products that is being sent back to us, be it for refund or exchange.

 

- If the customer wants to exchange products at a distance, additional shipping fees will apply.

What is considered a «resell-able condition» ?

We need to be able to resell the product(s) as brand new. There's no need for it to be in the original box. 

If the product(s) you want to return has been modified by us before shipping as per your demand or acceptance, we will not take it back. 

Where to return my order? 

Check out our contact page for addresses. 

Don't hesitate to contact us for more informations