All warranty need to be accepted by the manufacturer. As such, we (the shop) can't guarantee that a claim will pass.
Passing the claim through us
It's part of our service to help you out with any warranty claim and we'll do our best to work it out as fast as possible.
You'll need to provide us with some informations:
1. The order number of the purchase.
2. Pictures of various angles to clearly see the product and problem
3. Description of what happened
You can send your claim at firstname.lastname@example.org
It's always recommended to work claims with us as we can usually facilitate / accelerate things for you.
Passing the claim trough the manufacturer
You can do your warranty claim directly with most of the manufacturers. They usually have a warranty claim section on their website. You can check our list bellow. As for manufacturer that don't have any warranty claim section, they most likely want you to pass exclusively through the shop where you bought your product.
AO Scooters (shop)
Black Pearl (shop)
Envy / Blunt / Fasen / Vital
Ethic DTC (shop)
Invert / Invert Supreme